Policy paper: Home Office response to the report on an inspection of the handling of complaints and MPs’ correspondence

The Home Office response to the Independent Chief Inspector’s report on ‘the handling of complaints and MPs’ correspondence’ including achievements and recommendations for improvement.

from
https://www.gov.uk/government/publications/home-office-response-to-the-report-on-an-inspection-of-the-handling-of-complaints-and-mps-correspondence