This document contains data on the performance against service standards in relation to:
- performance against service standards in relation to replies to MP letters for UKVI, Immigration Enforcement and Border Force
- outstanding out of service standard MP letters for UKVI, Immigration Enforcement and Border Force
- performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
- performance against service standard in relation to replies to MP emails for UKVI, Immigration Enforcement and border force
- UKVI applicant satisfaction survey results
from
https://www.gov.uk/government/publications/customer-service-operations-data-november-2017
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